Services

Professional Development

Professional development courses help keep staff grow in their careers, while building goodwill and a sense of pride in their role in the practice.

Administrative Training

Take your administrator to the next level. This customized training is ideal to develop solid communication and organization skills for those administrators who are new to dentistry, as well to strengthen the skills of those with years of experience. Training includes:

Patient communications
Telephone skills
Appointment scheduling
Financial arrangements
Insurance concerns and patient communications
Recare system
Time management

Treatment Coordinator

Treatment coordinators can enhance every aspect of your practice by educating patients, actively participating in treatment planning, presenting treatment plans and following up on care. Dental assistants can assume this critical function with special training to foster these new skills.

The in-depth, in-office training option is a customized, one-on-one training program designed especially for your office. Catherine works directly with dental assistants to ensure that they are proficient, comfortable and confident in their new treatment coordinator role.

Whether conducted on-site or in a study group, the treatment coordinator training offers dental assistants the opportunity to earn two Continuing Education credit hours, approved by the Dental Assistants National Board. As an experienced instructor, Catherine offers courses which carry Continuing Education (CE) credit status with the Dental Assistants National Board (DANB) for dental assistants, and treatment coordinators.

Office Manager Training

Your office manager needs to be the strongest link in your chain of operations. Because they oversee all practice areas and allow dentists to focus on patient care, training can help strengthen skills to meet your practice's unique demands. In depth training includes:

Skills and tools to hire and train long-term employees
Performance evaluations
Team building and communications
Maximizing office technology
Utilizing monthly computer reports
Analyzing practice statistics
Marketing your services
Managing accounts payable

Management Workshops

On-site management workshops are customized to your needs and specific areas of interest. Popular topics include:

Integrating the New Associate
From Dental Assistant to Treatment Coordinator
How to Analyze Practice Statistics to Identify Opportunities & Avoid Problems
Personality Assessment 101: Identifying Strengths & Improving Performance
Improving Teamwork & Communication
Conducting Performance Evaluations: What Works
Ensuring Patient Satisfaction: Delivering Red Carpet Treatment & Service
How to Minimize Cancellations and Broken Appointments
Scheduling for Optimum Efficiency and Productivity
Best Practices: Internal Marketing

For a complimentary, no-obligation phone consultation, please contact Catherine.